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RETURNS & EXCHANGES POLICY

At Invicoros, customer satisfaction is one of our top priorities. If your order isn't the perfect fit, we're here to help with returns, exchanges, and store credit options.

Please review the policy below carefully before initiating a return.

RETURN ELIGIBILITY

To qualify for a return or exchange, all items must be:

  • Unworn
  • Unwashed
  • In original condition
  • Free of stains, odours, pet hair, or blemishes
  • Returned with all original tags attached
  • Returned in original packaging where applicable

Invicoros reserves the right to reject returns that do not meet these conditions.

RETURN WINDOW

USA / DOMESTIC ORDERS

We accept eligible returns and exchanges within 14 days of delivery.

INTERNATIONAL ORDERS

International customers may also request returns or exchanges within 14 days of delivery. Customers outside the United States are responsible for return shipping costs, duties, and taxes.

RETURN OPTIONS

EXCHANGES

Need a different size, colour, or item? We offer exchanges for eligible items, subject to stock availability.

  • Customers are responsible for the return shipping cost
  • Invicoros will cover the shipping cost for the replacement item shipment

Please note: Exchange items are not reserved until your return has been received and approved. If the requested item becomes unavailable, store credit or a refund may be issued at our discretion.

STORE CREDIT

Store credit is available for all eligible returns and is issued in the form of a digital gift card once your return is approved.

REFUNDS

We do not offer refunds for:

  • Change of mind
  • Incorrect sizing selection
  • Unwanted items

Refunds are only issued if:

  • The item received is faulty or damaged
  • You received the wrong item
  • Required by applicable consumer law

Approved refunds are issued back to the original payment method.

Please note:

  • Original shipping costs are non-refundable
  • Return shipping costs are the customer's responsibility unless the item is faulty or incorrect

SALE ITEMS

All sale items are considered final sale and are not eligible for returns, exchanges, or refunds unless the item arrives faulty.

During promotional periods such as Black Friday, Cyber Monday, or limited releases, all sales may be final unless otherwise stated.

HOW TO START A RETURN

To initiate a return or exchange, please contact our support team at invicoros@gmail.com.

Please include:

  • Your order number
  • The item(s) you wish to return or exchange
  • The reason for the return
  • Photos if reporting a faulty, damaged, or incorrect item

Customers must create separate returns for separate orders. Please do not combine multiple returns into one package unless instructed by our support team.

RETURN PROCESSING TIMES

Once your return is delivered to our facility, please allow approximately 4–7 business days for processing.

During holidays, launches, and peak sales periods, processing times may be extended.

You will receive an email confirmation once your return, exchange, refund, or store credit has been processed.

IMPORTANT RETURN CONDITIONS

  • Items returned in worn, washed, damaged, or unsellable condition may be rejected
  • Rejected returns may be sent back to the customer at their expense or donated
  • Personal items, undergarments, socks, and accessories may not be eligible for return for hygiene reasons
  • Invicoros reserves the right to refuse returns or charge fees for excessive, abusive, or suspicious return activity
  • We do not refund the original shipping charges paid at checkout

INTERNATIONAL RETURNS

International customers are responsible for return shipping costs, customs duties and taxes, and carrier fees related to the return shipment.

Please include the following inside your return package:

  • Order number
  • Whether the request is for a return or exchange
  • The item requested for exchange (if applicable)

Once your return has been shipped, please email your tracking number and order number to invicoros@gmail.com.

FAULTY OR DAMAGED ITEMS

We stand behind the quality of every Invicoros product. If you receive a defective or damaged item, please contact us within 7 days of delivery.

To submit a claim, email invicoros@gmail.com with:

  • Your order number
  • The product name or item number
  • Clear photos showing the issue

Once reviewed and approved, we may offer a replacement, store credit, or a refund at our discretion.

Please note:

  • Items must remain unworn and unwashed unless the defect prevents normal use
  • Claims submitted after 7 days may not qualify
  • Damage caused by misuse, improper care, or normal wear and tear is not covered

WRONG OR MISSING ITEMS

If you receive the wrong item or believe an item is missing from your order, please contact us within 7 days of delivery. Before submitting a claim, please confirm whether your order was shipped in multiple packages.

To report an issue, email invicoros@gmail.com with:

  • Your order number
  • The name of the missing or incorrect item
  • Photos of the packaging and packing slip received

Our team will investigate using packing and carrier records before determining a resolution. Claims submitted outside the reporting window may not be eligible for review.

NEED HELP?

If you have any questions regarding returns, exchanges, or your order, contact us anytime at invicoros@gmail.com.